Normalizing engineers’ rockstar status is destroying tech companies

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The door handles on the Tesla Model S are exceptionally terrible. Until you get used to them. Until you become an insider. Because no one really wants to wait for an actuated door handle that pops out in deference only to those who are worthy. For the mainstream passenger encountering this unnecessary mystery, Tesla’s user experience has taken a backseat in favor of self-aggrandizing exclusivity. It’s the kind of result that arises when engineers and developers view problems solely through the lens of their own experiences — one crafted with little empathy for outsiders and which brands them as exceptional…

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